Wells Fargo Bank in 5801 Limestone Road

Customer Reviews about Wells Fargo Bank:

• ★ ★ ★ ★ ★
  Hi. It takes quite a bit for a business to lose me as a customer. Wells Fargo is at the top of this very short list for me. I had to take a deep breath before going into this branch today to handle the probably (and hopefully) last transaction ever with WF. I've been in sales for 25 years and I know what the difference looks and feels like in exemplary customer service. After the teller asked me why I no longer have an account with them I tried to tell her it was because there wasn't a branch near me; however she knew the closest ones. Then I tried to tell her that my bank has better hours; she responded using stories to paint a picture of what her experience has been and why what WF has is just tops. She was way too intelligent to be just a teller. She has way to much customer service and sales skills to be paid what a teller makes. Her name is Diane. She rocks. Wells Fargo; however, still sucks horribly. I tried to find a contact form anywhere on the internet or email contact to try to send some praise her way. I was truly impressed by this 1 person. She deserves a promotion and a raise. Sadly there is no way to contact Wells Fargo via email, unless you have an online banking account with them. Don't you want your bank to feel like having a questions, comments or concerns; contact us form is important? I called the 24/7 800 number to try and comment on my experience. Got transferred to Philippines... Even though I punched the numbers to "speak with a banker about setting up a new account" I got asked for my checking account number, my atm card number and my social security number before I could tell them why I was calling. Ridiculous. I doubted my notes of praise to Diane gets through to anyone so I wanted to leave this review. People will always and forever forget what you say. But they will never ever forget how you made them feel. I really hope TD Bank hires more people like Diane, that place is great.
  By Grantston Grevenstuk, May 04, 2017
• ★ ★ ★ ★ ★
  I love this bank! The staff is always so friendly and professional! I hardly ever have to wait when I go there. I'm always in and out very quickly!
  By Monique InWonderland, January 15, 2017
• ★ ★ ★ ★ ☆
  Staff really is very friendly at this branch. Wish they had better hours. This is not a review of Wells Fargo as an organization, only the quality of the workers at this location.
  By Victor Elia, December 24, 2016

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About Wells Fargo Bank in Hockessin